Where is vonage call center located

Vonage may stabilize from the results of these mergers; however, more troubling is the rigid, opaque, and sometimes mercurial managerial culture. I spent the better part of a year on a team with little to no guidance from our direct manager. He felt like an "absentee manager". As a result, my team was left to define our own priorities, build our own agile process, and generally manage ourselves. Finally, the company hired a new manager purpose-hired to manage our team, who immediately deigned to significantly change our standards and processes - more Typical work day is challenging with learning new products and services and truly gives you feeling that you're contributing to an organization that cares.

They had snacks and I loved working with all the people I did work with, I learned so much and it got me on track to start working on my CCNA. Great motivation at this by peers I worked with. Its a good company that works well with scheduling and helping their coworkers.

They also have good hours. And the management is really friendly. Definitely would work there again. Claimed Profile. Want to know more about working here?

Ask a question about working or interviewing at Vonage. Our community is ready to answer. Ask a Question. Overall rating 3. Ratings from women 2. Women rate the female-friendliness of their workplaces on InHerSight. Powered by. Compare Vonage with. Verizon 3. Comcast 3. T-Mobile 3. JPMorgan Chase 3. Wells Fargo 3.

Walmart 3. Bank of America 3. Questions about Vonage What benefits does Vonage offer? How do you feel about going to work each day at Vonage? What questions did they ask during your interview at Vonage? What is the vacation policy like at Vonage? How many vacation days do you get per year? If you were to leave Vonage, what would be the reason?

How long does it take to get hired from start to finish at Vonage? What are the steps along the way? How often do raises occur at Vonage?

How long does it take to receive a call from an application? Customer service team of Vonage offers the following support channels: email, call center, social media support and self-service support.

You can contact Vonage by emailing them, calling their hotline or by leaving them a message on one of the social media platforms.

Alternatively, you can use their knowledge base if you prefer self-service support. Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.

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Priority 2: Basic 2 business days; Standard 1h; Premium 30 min. Priority 3: Basic 2 business days; Standard 4h; Premium 1h.

User can manage status and priority of support tickets Yes. Online ticketing support accessibility WCAG 2. Phone support Yes. Phone support availability 24 hours, 7 days a week.

Web chat support Web chat. Web chat support availability 24 hours, 7 days a week. Web chat support accessibility standard WCAG 2. Web chat accessibility testing Vonage have not conducted interface testing with assistive technology users. Onsite support Yes, at extra cost. Support levels The Community Support Services team are available 24 hours a day, days a year. Support available to third parties Yes.

Onboarding and offboarding Getting started Vonage provides onsite and remote training which is chargeable. This is fully documented in the pricing and SFIA document. The number of days required will be confirmed on the completion of a scoping session with a Statement of work SoW. The training is provided alongside free online resource materials and documentation as well as access to our customer portal which has videos, articles and access to our Community Consultants who can support customers with post-deployment training needs all free of charge.

Service documentation Yes. Documentation formats HTML. End-of-contract data extraction Vonage have APIs for call recordings so these can be securely migrated away from our platform.

The CRM database can be extracted using the CRM export mechanisms if required also which can be automatic with no time limit. End-of-contract process Customers have the ability to port numbers away from the Vonage service at no charge at the end of the contract. Customers can also continue to forward calls from Vonage but there is a call forwarding charge like a normal call charge. The customer has the choice of either option and we will fully support the customer in either case.

Using the service Web browser interface Yes. Application to install No. Designed for use on mobile devices Yes. Differences between the mobile and desktop service The Vonage Contact Centre web-browser app can be used to access the tool.

Vonage has also developed an integration for the Salesforce Mobile App. Users can click to call from Salesforce records accessed within the mobile app.

Calls placed via the Salesforce Mobile App are logged for reporting purposes, Call recording and call analytics can be also be performed. Service interface Yes. Description of service interface Vonage provides an embedded application into your chosen CRM or standalone web-browser to access the tool.

The application provides softphone capability or call control for another phone device. In this way, the CRM application s acts as the service interface for calls and digital interactions managed by Vonage. Vonage provides a web-based admin portal for general system administration and advanced IVR configuration.

It comes with unlimited calling, text messaging, and team messaging via a group chat so that you can be in touch with your team from anywhere on any device. Meanwhile, the Premium plan is the best choice if you want to combine the mobility of the Mobile plan with the familiarity of IP desk phones. It has all the goodies of the previous plan plus a multi-level auto attendant that lets callers choose and be automatically transferred to a specific department.

The Advanced plan has all the Premium features plus additional services to take your business communications to the next level. These bells and whistles include a call or ring group, enabling inbound calls to be directed to a group of phone numbers instead of just one. This means callers are more likely to get a response in no time. The Advanced plan also comes with visual voicemail, which sends voicemail transcriptions straight to your email.

This feature is also available in other plans, but only with an additional monthly fee. Lastly, Advanced users also have the luxury of having a dedicated team provide white-glove assistance with setup and onboarding. They must contact Vonage directly to get an exact quote. It is an all-in-one system where you can find everything you need to communicate and collaborate with your team, whether in a traditional office or from anywhere in the world.

VBC is designed to give you the flexibility you need to jumpstart conversations, meetings, and collaborations anywhere on any device. Through the Vonage mobile and desktop apps, you can bring the cloud-based phone system wherever you go and never be tethered to your office desk ever again.

You can activate Call Forwarding, so business calls you typically answer through your desk phone can be rerouted to your home phone or mobile number. With Call Flip, you can transfer calls from mobile to desk or vice versa without interruption. Simply plug it into high-speed internet, and you can add an air of professionalism at home or wherever you want to use it. Vonage also streamlines how you deal with voicemails.

Voicemail to Email is a feature that saves an MP3 recording of every voicemail you receive through your extension and sends it to your email. Call Group enables incoming calls to be forwarded to multiple extensions to ensure someone is available to take important calls.

Conference Bridge is a simple solution that can accommodate up to 30 participants. The moderator can add or mute participants from the dashboard, while members can join by entering a password. Vonage Meetings is a built-in video collaboration tool that you can launch straight from your Vonage app. It can easily be integrated with Google Calendar, and participants can join video calls from their browser without the need to download any software.

RingCentral offers video meetings for up to participants, double that of Vonage Meetings. They can also block phone numbers from the Admin portal or activate the optional Spam Shield to filter out annoying telemarketers and scammers right off the bat. In case of outages or faulty internet connection, Vonage ensures inbound calls will be attended to through various redundancies. Call Continuity, for instance, enables calls to be forwarded to a backup number of your choice in case of emergency.

This way, you have a way to buffer potential massive losses your business may incur due to temporary service outages. Short for a software-defined wide-area network, SD-WAN uses software to monitor traffic in real-time and proactively divert it around brownout events instead of waiting for downtime to take place. This means you can avoid unnecessary congestions, improve the quality of calls, and provide your users with a maximum uptime guarantee. Vonage has a developer portal where tech-savvy companies can create custom integrations from scratch.

They can use it to build custom communication solutions that send SMS straight to their customers, build live interactive video into mobile apps, or set up two-factor authentication to prevent fraud.